Contact information

Contact Lumanest

We’re here to help with questions about your order, shipping, returns, or your Lumanest memory orb. Email us at info@trylumanest.shop, and we’ll get back to you as soon as we can.

If you’re contacting us about an order, please include your order number and the email address you used at checkout. For a damaged or incorrect item, a short description and photos will help us understand what happened.

Want to make a return? Email us within 14 days of delivery. We’ll send you a return QR code and step-by-step instructions. For change-of-mind returns, the customer pays return shipping.

Email: info@trylumanest.shop